Hi friends! There are a few questions that we get asked a lot, so we thought it might be nice to put the answers all in one place. Here you go!
How are orders shipped?
All orders are shipped via USPS Ground or Priority Mail with delivery confirmation. Please make sure the correct address is used when you check out. Bugabaloo, Inc. only ships items within the 50 United States. No shipments can be made to PO Box addresses, United States territories, or addresses outside of the United States.
How much is shipping?
Shipping rates are determined by your pre-tax order total. Orders of $1-$50 ship for just $5, orders of $50.01-$100 ship for just $8, and orders of $100.01 ship for just $15. These rates do not apply to Custom Creations or Wholesale orders. We want you to have your order as quickly as possible. With that in mind, we select the most speedy and cost effective USPS shipping service available. If it turns out we can ship your items in a hurry and for less than your shipping fees we will refund you the difference!
How quickly can my order be shipped?
All in stock items usually ship via the USPS within 3-5 business days (sometimes sooner) except customized/personalized items, which can usually be shipped within 5-7 business days. We do not ship on nationally recognized holidays when the USPS is closed. If you would like to expedite your shipment, please contact us to see what options are available and to make arrangements.
How can I pay?
We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.
Is your site secure?
Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your order. We get your money through PayPal later.
Do I have to have a PayPal account to buy?
No, you can pay with your credit card without a PayPal account.
Are all of your items actually handmade?
"Handmade" is something of a generic term that covers a wide range of products. We generally go by Etsy's definition of "handmade" which states that "handmade items are designed and created by the shops that sell them." All of our items were designed and created by Erin, our Creativity Guru. Some items are obviously made by hand (like our jewelry and sewn items) while others (like the bumper stickers and cards) are designed by Erin and printed in our workshop or at a local print shop.
How should I care for and wash Bugabaloo bibs, burp cloths, and other children's items?
Please remember that all of our items for Lil' Bugs should only be used under the supervision of an adult and should never be left with children while they nap or sleep. We recommend washing these items in cold water on a gentle or delicate cycle with a mild detergent and air drying. Please remember that many of these items are made with 100% cotton and using warm water, a heavy duty cycle, or high heat to dry may cause your items to fade or shrink.
How should I care for and wash Bugabaloo zippered pouches or felt items?
We recommend hand washing the cotton pouches in cold water (or on a very gentle or delicate cycle) with a mild detergent and then allowing the item to air dry. Felt items should be spot cleaned with cold water and a mild detergent and be laid flat to air dry. Putting felt items through a washing machine or dryer, even on gentle or low settings, will likely destroy the item.